Sunrise Imaging Inc announces service support for customers affected by Kodak Alaris acquisition of EPM's service business
Santa Ana, CA, Jan 20, 2015 - SunRise Imaging, Inc., the leader in high-performance microfilm-scanning products used to convert rollfilm, microfiche and aperture cards to digital format, announced today that customers impacted by changes in service providers, may want to contact Sunrise Imaging Inc. for service.
According to Robert Lasnik VP of Sunrise Imaging Inc, "We wish success for former employees of Eastman Park Micrographics in the aftermath of the Kodak Alaris buy back. We also wish to insure Sunrise scanner customer that were serviced by EPM that Sunrise will do everything it can to insure that they continue to receive timely service for their scanners."
"We offer service at lower cost and also offer new affordable support options:
Helpdesk Support Agreement (HSA) including the following services: Unlimited telephone, e-mail and remote access login helpdesk support for system set up and fault diagnosis.
Helpdesk Support Agreement Plus (HSA+)including the same support as with the HSA however with the added benefit of parts. With the HSA+ agreement should a part be required, SunRise would ship it to you for fitting by your own in house SunRise trained member of staff.
Mr Lasnik said "In addition to our traditional on-site service, we offer service in exciting new ways, to lower cost and shorten down time."
"On-line solutions are available to get nearly instant response to minor issues, and to diagnose problems."
"Much of the total cost of owning products such as high production scanners is in on going maintenance beyond initial warranty. SunRise recognizes this, and can reduce overhead by working with customers, rather than just for them. Most organizations with helpdesk support and SunRise training, become capable of first level self maintenance. "
"This is why we now include within our offer of annual helpdesk support, first line level engineer training, giving you the customer the ability if you so wish, to repair any minor failure quickly and efficiently with your own competent in house staff. This facility is supported by way of telephone, email and remote access helpdesk support as and when required, helping your staff to identify and resolve either a set up issue, or in extreme cases the occasional parts failure. "
"In order to take advantage of this new initiative from SunRise you would simply need to take out annual helpdesk support either with or without parts being covered, and have your designated member or members of staff attend the technical training course which would be held here at our offices in Santa Ana. Upon successful completion of the training, your in house engineer would be capable of diagnosing most if not all faults that may arise with the SunRise system and be able to replace boards and other components. If you select helpdesk support plus, then we would include the provision of spare parts within the annual support fee."
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